"Sure thing, you can expect us between eight o' clock and five o' clock a week from today."
This is something you will NEVER hear at Fire Defense Services.
Our Service Department is prepared to meet the needs of our customers whenever they have a malfunction or problem with their Life Safety Equipment. We believe in providing top-notch service to our customers, and we strive to make sure that their service issues are handled professionally and in a timely manner.
When FDS was founded, the main purpose was to provide the people of Central Virginia an alternative to the overgrown nationwide companies.
How does dealing with a local company benefit you?
When you call for service today, you won't have to wait until next week to see a service tech. Normally, if you call by 11:00 AM, we can have someone there the same day. We try our best to have a service tech on site within 24 hours. For emergency situations, we even have a service tech on call around the clock.
We care. Your experience when dealing with a company should be a good one. If you are ever not satisfied for any reason, call us and tell us what you would like to happen. Your situation will be taken care of in a manner that you feel is fair and proper.